Deactivate or reactivate a user

Deactivate a user to stop all access of this user to the workspace. The records and the history of the user stay. You need the permission Deactivate users.

Before you start

• You cannot deactivate yourself.
• You can deactivate only a user whose roles you hold yourself at the same places.
• The workspace must always have one active Workspace administrator. The system does not deactivate the last one.
• A user with the status Invited has no Deactivate action. Use Cancel the invitation for this user. See Add a user.

Deactivate a user

Warning: The system signs out the user at once. The user cannot use the workspace until you reactivate the user.

1. Select Users.
2. Select the menu button (three dots) on the card of the user.
3. Select Deactivate.
4. Select Deactivate in the dialog.
5. If the app shows Confirm it is you, type your password in Password. If the dialog also shows Code from the app, type the code. Then select Confirm.

The user shows with the status Deactivated. You can also use the Deactivate button on the user detail page.

Reactivate a user

1. Select Users.
2. Select the menu button (three dots) on the card of the user.
3. Select Reactivate.
4. Select Reactivate in the dialog.
5. If the app shows Confirm it is you, type your password in Password. If the dialog also shows Code from the app, type the code. Then select Confirm.

The user can sign in again with the roles that the user still holds.

Sign out the sessions of a user

Use this when a user leaves a device signed in. The password of the user does not change. You need the permission Sign users out.

1. Open the user detail page. See See the details of a user.
2. Select the Sessions tab.
3. Select Sign out next to the device. To sign out all devices, select Sign out everywhere.
4. Select the same button in the dialog.

The system signs out the user on these devices at once. The user can sign in again.